1. Introduction
Welcome to 777w, Malaysia's trusted online betting platform. We understand that your trust in us depends not only on the quality of the games and services we offer, but also on how responsibly we handle your personal information.
This Privacy Policy explains in detail how 777w collects, uses, stores, protects and shares the personal data of players who access our platform at 777w.bz, including the official website and mobile app. This document is written in English to ensure all our users, especially players from Malaysia, fully understand their rights.
By registering an account or using any part of the 777w platform, you agree that your personal information will be processed in accordance with the Privacy Policy set out in this document. If you do not agree, please stop using the platform and contact us to close your account.
Important Note: This Privacy Policy forms part of the 777w Terms and Conditions. Any changes to this Privacy Policy will be communicated to players via in-platform notifications or registered email, and will take effect immediately upon publication unless otherwise stated.
2. Personal Data We Collect
777w collects your personal data through various channels — either directly from you, or automatically through your use of our platform. The following are the categories of data we collect:
Data You Provide Directly:
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport number, gender, and nationality.
- Contact Information: Mobile phone number, email address, and residential address.
- Financial Information: Bank account number, bank name, digital wallet account number (Touch 'n Go, Boost, GrabPay) used for deposits and withdrawals.
- Verification Documents: Copies of identification cards, bank statements, or other supporting documents submitted during the KYC process.
- Communications: Any messages, complaints, or enquiries you submit to the 777w customer support team.
Data Collected Automatically:
- Technical Data: IP address, web browser type, operating system, screen resolution and device type you are using.
- Usage Data: Pages visited, games played, session duration, in-platform actions, and your wagering patterns.
- Location Data: General geographic location based on IP address for regulatory compliance and fraud prevention purposes.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as described in Section 5.
Minimum Collection Principle: 777w only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond the services we offer.
3. How We Use Your Data
Your personal data is used solely for legitimate purposes related to the operation of the 777w platform. We will not use your data for any other purpose without notifying you in advance.
| Purpose of Use |
Data Type |
Legal Basis |
| Account management and verification |
Identity, relationships, KYC documents |
Contractual requirement |
| Processing deposits and withdrawals |
Financial, identity |
Contractual requirement |
| Fraud prevention and anti-money laundering |
All categories |
Legitimate interest / legal obligation |
| Customer support and complaint resolution |
Relationships, communications |
Legitimate interest |
| Platform improvement and player experience |
Technical and usage data |
Legitimate interest |
| Relevant promotions and bonuses (with consent) |
Relationships, usage patterns |
Consent |
| Regulatory compliance and reporting |
Identity, financial |
Legal obligation |
If you have given consent to receive marketing communications, you may withdraw that consent at any time by contacting the 777w support team or through your account settings.
4. Data Sharing with Third Parties
777w does not sell your personal data to any third party. However, in certain limited situations, we may share some of your data with the following parties:
- Payment Service Providers: Banks, card processing companies, digital wallet providers and payment platforms that process your financial transactions receive only the data required to process those payments.
- Technology Service Providers: Third parties that assist us in operating our technical infrastructure, such as cloud services, platform analytics, and cybersecurity providers — all bound by strict data confidentiality agreements.
- Game Providers: Game providers (slots, live casino, sports) operating within the 777w platform may receive minimal game session data for technical integration purposes.
- Regulatory Authority: Law enforcement bodies or regulatory agencies when required by applicable law, including for anti-money laundering (AML) and counter-terrorism financing (CFT) purposes.
- Auditors and Professional Advisors: Accountants, lawyers or auditors who require access to certain information to carry out their professional duties — all bound by professional confidentiality obligations.
Protection Guarantee: Every third party that receives your data is required to sign a data processing agreement that mandates protection standards equal to or higher than those applied by 777w. We do not permit third parties to use your data for their own purposes.
5. Cookies & Tracking Technologies
The 777w platform uses cookies and similar tracking technologies to enhance user experience, understand usage patterns, and perform essential security functions. The following types of cookies are used:
- Essential Cookies (Required): These cookies are required for the basic functions of the platform, such as login authentication, session management and security. Without them, the platform cannot function properly. These cookies cannot be disabled.
- Performance Cookies: Collects information about how you use the platform — most frequently visited pages, error messages encountered — to help us improve platform performance. All data is collected anonymously.
- Functionality Cookies: Enables the platform to remember your preferences such as preferred language, saved username, and display settings to provide a more personalised experience.
- Analytics Cookies: Used to understand aggregated usage patterns for internal analytics and continuous platform improvement. This data is not used to identify you personally.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the 777w platform.
6. Data Retention Period
777w retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
- Active Account Data: For as long as your account remains active on the 777w platform, your personal data will be fully retained to enable complete access to all platform features.
- After Account Closure: Your personal data will be retained for five (5) years after account closure for regulatory compliance purposes, resolution of any disputes that may arise, and legal requirements related to anti-money laundering.
- Financial Transaction Records: Transaction records are retained for seven (7) years after the transaction date in accordance with accounting and financial regulatory requirements.
- Communication Logs: Communication records with customer support are retained for two (2) years for quality control and complaint resolution purposes.
- Cookie Data: Session cookies are automatically deleted when you close your web browser. Persistent cookies expire after a set period, typically between 30 days and 12 months.
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
7. Your Rights Regarding Personal Data
As a 777w player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data, subject to our legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Portability
Receive a copy of your data in a machine-readable format.
Right to Restriction
Request restriction of data processing under certain legally defined circumstances.
To exercise any of the rights above, please contact the 777w customer support team via live chat or email. We will process your request within 30 calendar days from the date of receipt.
8. Data Security Measures
777w implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:
- Data Encryption in Transit: All communications between your device and 777w's servers are secured by TLS 1.3 protocol with AES-256 encryption.
- Stored Data Encryption: Sensitive information such as passwords and bank account numbers is stored in encrypted format that cannot be read even by 777w's internal staff.
- Strict Access Controls: Access to player personal data is restricted to staff with legitimate job requirements, with role-based access control (RBAC) in place.
- 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect and alert on any suspicious activity or intrusion attempts.
- Periodic Penetration Testing: We conduct regular penetration testing carried out by independent security experts to identify and address system vulnerabilities.
- Staff Security Training: All 777w staff who handle personal data undergo regular information security training.
Incident Reporting: In the event of any data security breach affecting your personal information, 777w will notify you within 72 hours of detecting the incident, in line with international data protection best practices.
9. Links to Third-Party Platforms
The 777w platform may contain links to third-party websites or platforms such as game providers or official social media channels. Please note that:
- 777w Privacy Policy not applicable to such third-party websites or platforms.
- Each third-party platform has its own privacy policy governing their collection and use of data.
- 777w is not responsible for the privacy practices or content of third-party websites.
- We encourage you to read and understand the privacy policy of each third-party platform before sharing any personal information with them.
10. Child Protection
The 777w platform is intended for users aged 18 and above only. We take our responsibility seriously to ensure this platform is not accessed by minors or underage individuals.
- We do not knowingly or intentionally collect personal data from any individual under the age of 18.
- Our KYC process is designed to verify a player's age before their account is fully activated.
- Should we discover that personal data of a minor has been collected without our knowledge, such data will be deleted immediately and the associated account will be terminated.
- Parents or guardians who suspect their child has registered on the 777w platform are encouraged to contact us immediately.
11. Amendments to the Privacy Policy
777w reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological improvements. The amendment procedure is as follows:
- Any material amendments to this Privacy Policy will be communicated to all registered players via email or in-platform notification at least 14 days before taking effect, unless amendments are required immediately for legal or security reasons.
- The "Updated" date at the top of this document will reflect the date of the latest version of the Privacy Policy.
- Continued use of the 777w platform after any amendments take effect will be considered as your acceptance of the revised Privacy Policy.
- It is your responsibility to check this page periodically for any recent changes.
12. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or 777w's use of your personal data, please contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the 777w platform
- Response Time: We aim to respond to all privacy-related inquiries within 3 working days.
For official requests regarding data access rights, correction, or deletion, please submit a written request by email stating your full name, 777w account number, and the type of request you wish to make. Identity verification may be required before the request is processed.
Question General about 777w Privacy
777w will only share player information with government authorities or law enforcement agencies when required by law where applicable, for example through a court order or official investigation relating to fraud and money laundering. We do not share data voluntarily without a valid legal basis.
Yes, you have the right to request deletion of your personal data. However, certain limitations apply — we are legally required to retain financial transaction records for 7 years and KYC data for 5 years after account closure. Beyond those obligatory retention periods, your data will be permanently deleted. Contact us by email at
[email protected] to initiate a deletion request.
When you close your account, your personal data is not deleted immediately due to regulatory compliance requirements. Your data will be retained in a restricted-access archived state for the period prescribed by law (between 5 to 7 years depending on data type). After that, data will be securely deleted or fully anonymised. You will not receive any marketing communications after your account is closed.
The security of your financial information is our highest priority. All transactions are processed through payment channels encrypted with 256-bit SSL encryption. Your bank account details are stored in encrypted format and used solely for processing deposits and withdrawals. 777w does not store your CVV number or banking password under any circumstances.
You can opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link found at the bottom of every promotional email we send. You may also contact the 777w support team via live chat or email to request removal from our promotional mailing list. Such requests will be processed within 5 working days.